Policies
Return & Delivery Policy
Return Policy 🌸
Fresh flowers are perishable — we do not accept returns or exchanges once delivered.
If your order arrives damaged or incorrect, please message us within 24 hours with a photo and your order number. We'll arrange a replacement or refund.
• Contact us via Instagram @summer_floralstudio
• We respond within 2 hours during business hours
Cancellations
• Cancel before we start preparing your bouquet — full refund
• Same-day orders — cancel at least 3 hours before delivery
• Custom orders — cancel at least 24 hours before delivery
Delivery Policy 🚗
Same-day delivery available 🌼
(Please place your order at least 3–4 hours in advance)
• Delivery hours: 10:00 AM – 10:00 PM
• Last order for same-day delivery: 6:00 PM
• Delivery fee varies depending on location
• Exact delivery time cannot be guaranteed (traffic & weather conditions may apply)
For surprise deliveries, we recommend informing the recipient in advance to avoid missed deliveries 🤍